Terms and Conditions - Meli Design

Terms and Conditions

  • General Terms And Conditions

These terms and conditions apply to the use of this website. By accessing and ordering from this website you agree to be bound by the terms set out below. Any contract formed between ourselves shall be governed by English Law and any disputes that arise will be resolved exclusively in the Courts of England.

The website is owned, operated, and managed by Meli Design (also referred to as Meli Design, us, we, our) with registered details:

1 Tavistock Court, Piazza, London, WC2E 8BD

We advise you to read these terms and conditions prior to making a purchase.

  • Content & Amendments

We take care and time to try and ensure our website is as accurate as possible, both in terms of prices displayed and description of products and services. All measurements displayed are approximate and any errors will be wholly unintentional. Orders will only be accepted should there be no material errors. We take no responsibility for colours of products not matching the colour displayed on your monitor as this depends entirely on the colour reproduction and capabilities of your screen.

We may make changes to the website at any time without notice or warning, including:

  • Changes to these terms and conditions
  • Changes to promotions, offers, and discounts
  • Changes to content and product information
  • Temporary or permanent withdrawal of the website

 

  • Pricing

Prices displayed are in Pounds Sterling and inclusive of VAT.

Whilst we endeavor to ensure all prices are correct at time of publication, we reserve the right to reject an order should there have been a material error in the price advertised at time of order.

  • Placing An Order

Once you have completed your online purchase, we will send an email confirmation containing details of your order. This confirmation does not act as acceptance of your order as this is subject to the following:

  • The product being in stock and available for delivery
  • The information and pricing being accurate
  • Fraud and identity checks being passed (for which we use 3rd party services)
  • Payment being authorised

Subject to the above, we will despatch your order and send an email confirmation to let you know it’s on its way. It is at this point that a contract will exist under these terms and conditions.

  • Identity Checks
  • These terms and conditions are in addition to our general terms and conditions of purchase.
  • Our Guarantee To You

We believe that for all of our products we carry out identification checks on all orders to validate the details supplied within your order. This is to prevent against fraudulent card activity and to promote a secure shopping experience. When carrying out checks, we use publically available records such as the Electoral Roll and may elect third party services such as Experian to perform checks on our behalf. Should we suspect fraudulent activity we may need to contact you to verify your information. If your orders fail identification checks we reserve the right to refuse your order and cancel any pending payments.

Whilst we’ll endeavour to meet your promised delivery date, if we do need to carry out further security checks, there may be a slight delay with your order.

  • Finance & Payments

At time of ordering, we will contact your card issuer to authorise payment and validate that you have the relevant funds available. Should the card issuer authorize the payment we will place a hold on those funds to ensure they can be debited at the time of despatch. This means you will be unable to access those funds within your account. We do not have knowledge of your card number. Instead, our payment processor sends us a secure token, which we store; we use this token to request the processor to debit e funds from your card when we despatch your order.

As soon as you made an order you will be charged.

Should we need to cancel your order, we will release the ‘hold’ that we have over any funds. Please be aware that dependant on your bank it may take up to five working days before those funds become cleared again in your account.

We deliver to Great Britain and most of the countries in the world.

At the time of order, you will be advised of an approximate delivery estimate. Every effort is made to meet this delivery time although on rare occasions we may be unable to deliver your order within the advertised timeframe. Should this happen we will notify you of the delay and offer a revised delivery estimate.

  • Return &Refund

We are unable to offer exchanges or refunds on our bespoke items or special orders. This means that we cannot provide refunds or exchanges on items that have been specially made to order for you but may only be returned if the goods are faulty or were supplied incorrectly. This does not affect your statutory rights.

  • Payment must be made in full by credit or debit card at the time of ordering.
  • These terms and conditions are in addition to our general terms and conditions of purchase.
  • If you need to cancel your order please contact Customer Services on +447907798883.

Please be advised that if you have your item altered, repaired, or adjusted by another jeweler or company, then this will invalidate your guarantee and render it void. To protect the guarantee, all work must be carried out by Meli Design (or a third-party company working on behalf of Meli Design).

Please allow 10 days for your return to be processed. If you requested a refund, it will be applied to the original card used to place your order.

  • Copyright & Intellectual Property

All website content, copyright, trademark, and other intellectual property rights available when using this website shall remain the property of Meli Design or its suppliers. Permission is given to all purchasers to electronically copy and print sections of this site for personal non-commercial use only and for the sole purpose of using this website, any other use, without the written permission of Meli Design is strictly forbidden.

  • Personal data

Any personal data relating to entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to any third party without the entrant’s prior consent other than as indicated by these Terms and Conditions.